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Warranty Information

Warranty Service

If the product fails to function due to defects in either materials or workmanship, Volk will, at its option, either repair or replace the product without charge, subject to the Warranty Limitations.

Warranty Coverage

Volk Optical warrants its Non-Contact BIO & Slit Lamp Lenses against defects in materials or workmanship for a period of 10 years from receipt by end user.

Volk Optical warrants its Contact Laser & Diagnostic Lenses against defects in materials or workmanship for a period of 5 years from receipt by end user.

Volk Optical warrants its Contact Laser Vitreolysis Lenses against defects in materials or workmanship for a period of 1 year from receipt by end user.

Volk Optical warrants its All Glass G-Series Mirrored Lenses against defects in materials or workmanship for a period of 4 years from receipt by end user.

Volk Optical warrants its standard 3- and 4-Mirror Lenses against defects in materials or workmanship for a period of 1 year from receipt by end user.

Volk Optical warrants its 2mm research lenses (fundus and gonio) against defects in materials or workmanship for a period of 1 year from receipt by end user.

Volk Optical warrants its Pictor, Pictor Plus, and Volk Eye Check digital ophthalmic imaging devices against defects in materials or workmanship for a period of 1 year from receipt by end user.

Volk Optical warrants its Optiflex® Surgical Assistant, MERLIN®, ROLS® Reinverter, and ROLS∞® Reinverters against defects in materials or workmanship for a period of 1 year from receipt by end user.

Volk Optical warrants its Contact Vitrectomy Lenses against defects in materials or workmanship for a period of 1 year from receipt by end user.

Volk Optical warrants its Autoclave Sterilizable (ACS) Vitrectomy and Surgical Gonio lenses against defects in materials or workmanship for the lesser of 6 months from receipt by end user or 100 sterilization cycles.

Volk Optical warrants its Volk Power, Contact, Yellow Filter, Retinal Scale and Lid Lens Adapters; VitreoLens Handle®, Infusion Handle & Steady Mount against defects in materials or workmanship for a period of 6 years from receipt by end user.

Product Returns

All product returns must be cleaned, disinfected and/or sterilized prior to return and be accompanied by a Return Authorization Number.

Please contact Volk Optical to receive a Return Authorization Number by emailing RMA@volk.com or calling the phone numbers listed below. Customers are responsible for returning products to Volk Optical; 7893 Enterprise Drive; Mentor, OH 44060; U.S.A. We recommend that all returns be insured and be sent by a traceable shipment method. Volk cannot be held responsible for lost shipments or products damaged as a result of return shipping.

Warranty Limitations

Warranty service may not be provided without proof the product was purchased from Volk Optical Inc. or an Authorized Volk Distributor.

This warranty becomes null and void if the customer fails to return the product in packaging consistent with the original protective packaging and it results in shipping damage.

This warranty becomes null and void if the customer fails to follow the recommended cleaning, disinfection and sterilization instructions and/or cautions contained in the product instruction manual.

This warranty does not cover service required because of disassembly, unauthorized modifications or service, misuse and abuse.
Warranty repairs will include labor, adjustments and replacements parts. Replacement parts may be remanufactured or contain remanufactured materials.

Limit of Liability

Seller makes no other warranty, express or implied, of the product supplied hereunder, including, without limitation, implied warranties of merchantability and fitness for a particular purpose, and all such warranties are hereby expressly excluded. Seller shall have no liability for loss of profits, or special, incidental, or consequential damages under any circumstances or legal theory, whether based on negligence, breach of warranty, strict liability, tort, contract, or otherwise. Seller shall in no event be liable in respect of this order and/or product delivered on account of this order for any amount greater than that paid to seller on account of this order. The purchaser acknowledges that it is purchasing the goods solely on the basis of the commitments of the seller expressly set forth herein.

If you have questions regarding Volk’s warranty, please contact Volk Optical.

Toll Free: 800-345-8655 (USA)
Telephone: 440-942-6161
Fax: 440-942-2257
email: volk@volk.com