My Cart

0 item(s)

How To Place Your Order

Online
Place your order online in the product section shopping cart 24 hours / 7 days a week.

Phone
Monday through Friday, 8:00 am to 5:00 pm, Eastern Standard Time
1-800-345-8655 (toll-free / United States) 1-440-942-6161 (International)

Fax
24 hours / 7 days a week
Please provide complete shipping and billing information with your fax orders. 1-440-942-2257

Mail
Please provide complete shipping and billing information with your mail orders.

Volk Optical Inc.
7893 Enterprise Drive
Mentor, Ohio 44060
USA

Authorized Volk Distributor
Volk has a global network of distribution partners. Click here to find the distributor nearest you.

Methods of Payment

Credit Cards
Credit Cards are required for online, volkStore orders. Volk honors Discover, Visa, MasterCard & American Express.

Purchase Orders
Volk accepts Purchase Orders for telephone, fax and mail orders originating in the United States. Please contact Volk at 800-345-8655 to speak with a Volk representative to receive a formal quotation for your purchase needs. Terms are NET 30.

Checks
Volk accepts checks for telephone, fax and mail orders. Checks must be drawn from a US bank.

Cash
Volk strongly recommends that you do not send CASH through the mail for your lens purchase.

Online Order Confirmation
You will receive a confirmation E-mail indicating that your volkStore order has been received by our Customer Service department.

Shipment of Orders
Most orders will be shipped within 2-3 business days of order confirmation and receipt of funds (credit card authorization, check or purchase order). It is Volk’s policy to send all shipments via UPS. If you prefer a different carrier, please state your request in the “additional comments” field at the end of the confirmation page. Actual delivery times will vary based on method of shipment chosen and your geographic location.

You may check the status of your order at any time by emailing our Customer Service Department at orders@volk.com. Please include your order number with your inquiry.

Sharing of Customer Information
Volk Optical DOES NOT sell, trade, rent or otherwise distribute your personal information to any company outside of Volk. The information we collect on the site is necessary to make shopping possible and to enhance your overall shopping experience. We may use the information that you provide to periodically notify you of important functional changes to the Web site, for important information or for special offers we think you’ll find valuable. If you prefer not to receive this information, you can either choose not to “opt in” on the mailing list or simply unsubscribe yourself when you no longer wish to be contacted by us. You may review our privacy policy if you have any questions.

How to Contact Volk Customer Service

Phone
Monday through Friday, 8:00 am to 5:00 pm, Eastern Standard Time
1-800-345-8655 (toll-free / United States)
1-440-942-6161 (International)

E-mail
24 hours / 7 days a week
Your inquiry will receive a response from one of our Customer Support Representatives within 1 business day. orders@volk.com

Fax
24 hours / 7 days a week
Your inquiry will receive a response from one of our Customer Support Representatives within 1 business day.
1-440-942-2257

Mail
Volk Optical Inc.
7893 Enterprise Drive
Mentor, Ohio 44060
USA

Return & Exchanges
A 30 Money Back Guarantee (see below) applies to all orders placed with Volk Optical – If you are unsatisfied with your purchase, please contact our office within 30 days from purchase date for a Return Authorization Number.

30 Day Money Back Guarantee
Purchase any lens or accessory and put it to use in your practice. If you find within 30 days that the specific lens or accessory just doesn’t quite fit your needs, simply contact our Customer Service Department at 800-345-8655 or via email at orders@volk.com for a Return Authorization Number and return instructions.

Note: No return will be accepted by Volk without a Return Authorization Number.

The 30 Day Money Back Guarantee applies only if your purchase is made directly from Volk Optical and is valid only in the US. Your distributor may have different return policies. Be sure to inquire at time of purchase.

Questions
If you have questions regarding any of these policies, please feel free to contact us at any time.